DESIGN & COMMUNICATION
TECH & DEVELOPMENT
BUSINESS OPERATIONS
STRATEGY, TALENT & MANAGEMENT
MORE THAN MICROSOFT 365 SUPPORT
Worklife Care
Worklife Care is so much more than just Microsoft 365 support for your organisation’s platform. It’s a 3-in-1 service with support, a dedicated Customer Success Manager and ongoing advice on developing your platform. We help you elevate your digital workplace and use the platform as smartly as possible, both through existing features and tailored solutions when needed.
ABOUT Care
Care is our premium service for the maintenance and support for Microsoft 365 (formerly Office 365). We help you get the most out of your Microsoft 365 platform in three ways:
✓ Microsoft 365 support and case management
✓ A dedicated contact person – a Customer Success Manager – who gets to know you in depth, acts as a sounding board and proactive advisor in both day-to-day and strategic matters.
✓ A partnership where we continuously help you adapt, fine-tune and further develop your platform.
Our goal is to simplify your employees’ workdays, facilitate your teams’ collaboration and increase your organisation’s productivity.
“With the Care service, I am sure to quickly get answers or introduced to the expertise needed at the moment.”
MEET OUR CARE TEAM
We know that long-term partnerships and close collaboration with our customers’ management, administrators and business developers deliver great results. In a partnership with us, you will therefore work closely with our Care team, which consists of a mix of Customer Success Managers, support engineers, developers and infrastructure specialists.
WE ARE YOUR M365 PARTNER OF CHOICE
With Nexer Worklife as an M365 partner, you can succeed with Microsoft 365 and stay updated on all changes and further developments of the various functions. Whether you need help creating a strategy, launching, or relaunching Microsoft 365—or with training, maintenance, and support—our experts can help you get the most out of your investment.
IN OUR SERVICE:
CUSTOMER SUCCESS MANAGER
– Dedicated contact person who builds in-depth knowledge of your business
– Proactive advice on daily and strategic issues
– Regular meetings
– Customised training and workshops
SUPPORT
– Case reporting (via support portal, email or phone)
– Support weekdays except holidays 8-17
– Response times according to agreed SLA
– Support in Swedish and English
– Support via web or on-site
CUSTOM DEVELOPMENT AND ADJUSTMENTS
– Solution and cost proposals
– No-code, low-code and customer-specific development
CUSTOMER CASES
MEET OUR CARE TEAM
Fill in your details and we will contact you as soon as possible.
Kontakta oss
Otto Fredriksson
Head of Care & Business Manager