User Experience | Nexer
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user experience

we define, design and develop great customer experiences

What we do

create customer experience

We create experiences, build brands, and improve businesses by creating user-centric and inclusive designs, user-friendly solutions and enhancing the product experience for your customers. We deliver innovative, vision-driven brand identities that establish trust and increase conversion.

Be it a design for different digital platforms, technologies, sectors, or digital transformation, we have the capacity and knowledge to do it all.

Why you need it

build brand, improve businesses

Success is created by empathising with the user needs and elevating your customer’s experience with your product or service through a user-centric solution.

Increasing the ease-of-use of a product or service will improve user satisfaction and user retention, leading to increased profit and success of your business.

Services that
make the difference

We at Nexer Maverick, will help and guide you in enhancing the product/service experience for your customers. We deliver faster and more innovative ways of problem solving. Depending on your needs, we adapt the services we offer to cater to smarter ways of tackling your challenges.

UX strategy

UX strategy is a plan of actions that helps set a clear UX vision and strategy towards the growth of your product’s user experience design by keeping it in line with the brand and overall objective of the company. We work with you to set scopes for UX strategy and help plan long-term or short-term UX vision that your organisation wants to achieve with both business and user at the centre. 

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UX Audit

UX audit is a process where we review and identify usability issues in your product, using heuristic evaluation, design principles and/or user research findings as a guideline.  We work with you to effectively understand the issues and provide design suggestions. This will improve the user experience of the product/service, which has been shown to increase customer satisfaction and engagement.

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accessibility audit

Accessibility Audit is a process where we evaluate your product and services using assistive technologies to identify how compliant the product is on digital accessibility guidelines. We review your product and services against the WCAG 2.1 AA standards or the EU directive regarding accessibility, prioritise the issues by severity, generate a VPAT (Voluntary Product Accessibility Template) report or statement of compliance and provide guidance on how to become compliant to these standards. By delivering an accessible and inclusive design, you will improve the customers experience of the service and see a growth in your customer base.

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product & service development

UX for product/service development is a user & business centric method where UX design, strategy and vision is continuously applied throughout the whole product/service lifecycle. Maverick designers are involved at all stages, to ensure an optimal user experience with a successful service as a result. When combined with service design, we can expand our focus to work with innovative solutions in a wider context, from a strategic point of view.

about service design

CONNECTing
CREATIVITY, DESIGN & TECHNOLOGY

We make change happen. Our wide range of competencies enables us to take on your unique challenges. With our extensive expertise in UX design, service design, development, data analysis and strategy, together we will deliver the future.

DESIGN STUDIO

Design Studio is a rapid iterative design methodology that allows cross-functional teams to work together to solve existing problems. We provide a framework to explore wide set of ideas, critique designs and prioritise focus areas to create a shared vision, that will be taken forward in short amount of time. This helps the team to focus on solving the problem and make quick decisions with limited amount of time. We are happy to share our experiences and cases with you.

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DESIGN SPRINT

A method that can be used for acceleration. Design Sprint is a time-constrained five-step design thinking workshop, with an aim to bring a new product or service to the market with insight-driven, user centric approach, that caters to the user needs and problems. We facilitate your team or organisation to identify and map out user needs to define the problems to be solved, explore design and technical solutions, create prototype and test it. This method helps strategise and revise design solutions rapidly. It caters to user needs and also test & validate them, before any money is invested on a full solution, product or service. 

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case story

FROM INSIGHT TO ACCELERATION

Holmen Skog’s partnership with Nexer Maverick began with a joint effort to gain new insights and develop a visual customer journey. The result enabled Holmen Skog to accelerate its customer-centric strategy. To speed up the transformation process further, a business case aiming to identify communication gaps and propose improvements was made. A team consisting of experts from Nexer Maverick and employees from Holmen Skog was put together. They worked intensively for two weeks to develop a solution proposal and try it out on different customer groups. The case was presented to the management team before being rolled out at full scale.

”The understanding that we should always consider the customer perspective is super big in our organisation today. This has resulted in improved internal processes, higher well-being, more transparent dialogues and above all: customer focus instead of ones and zeros””

– Ida Thermaenius, Marketing Manager at Holmen Skog

ARE YOU READY TO START SOMETHING NEW?

Do you want to know more about Experience Design?

Don’t hesitate to contact us!

work with us

interested to join our team?

Want to work with our amazing team? See the available positions below.