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SERVICE DESIGN

NEEDS IN FOCUS

Service Design is customer-driven business development. This means looking at a customer’s existing services and improve them based on the customers’ real needs. Easily put; to create the best possible customer experience, regardless of outlets and always with real needs in focus. If done properly, a great customer experience is created in a world where online and offline collide.

Bullseye

Together with Nexer, you can improve your customers’ overall experience. By including end-users and real customers in the development of processes and services, you can ensure that you reach the right people.

Together with us, we can alter and adapt everything from staff, infrastructure and communication to enhance your customers’ Experience.

Do you want to develop a new product or a service? Let us explain how Service Design helps you achieve the best possible results.

From monolith to modular

Nexer makes brands evolve. From being product-centric to a more service-oriented business model.

Let insights about your customers drive your business proposition, marketing and touchpoint mapping. Get data-driven sales across your service eco-system.

Go from monolith to modular and scalable components, APIs and open developer platforms.

our expertise

Digital transformation

Agile Ways of Working

Strategy and CX consulting

Requirement Management

Cloud Architecture

Service Design and Business Modelling

Capability Assessment Services

Project and Program management

Learning & Change management

Are you ready to start something new?
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