DESIGN & COMMUNICATION
TECH & DEVELOPMENT
BUSINESS OPERATIONS
STRATEGY, TALENT & MANAGEMENT
Customer communication at a glance
Smarter Connections, Stronger Customer Relationships
In the modern world, which is becoming increasingly digital, customers expect to receive service that is without effort, individual, and in real time, this service should be available across several channels. Unicom offers state-of-the-art tools for communication and solid support that makes every contact crisp and relevant for your customers. With the help of AI and automation, omnichannel messaging, and real-time data insights, we help businesses engage with their customers in the most effective and meaningful way, and, in turn, strengthen customer relationships, loyalty, and satisfaction.
Effortless Customer Engagement
What we do best is help businesses engage their customers effortlessly, to deliver unique and hyper personalised experiences that lead to customer loyalty and sustainable growth. At our company, we have developed innovative solutions that combine AI-powered support, integration, and automation to create engaging, easy-to-navigate, and future-proof customer journeys.
We have spent years helping brands shift their customer engagement approaches, and in the process, we have ensured that each point of contact is smarter, more integrated, and most importantly, customer-oriented.
decades of expertise
unicom platform
Centralize all your customer support communications with intelligent message handling, routing, and queue management to ensure every message gets the attention it needs.
✔ Smart message hub: Centralize all in one platform. Automatically route messages to the right teams and enable asynchronous chat for convenient customer engagement.
✔ Automations: Personalize messages with dynamic content. Reach customers across all channels for seamless communication.
✔ AI-assistant: Enhance customer service with an AI colleague that understands your unique data, driving smarter and faster responses—up to 10 times faster.
✔ Group message: Send information to targeted groups, ensuring the right messages reach the right customers.
✔ Dashboard: Gain actionable insights and take control with a customizable dashboard designed for your business operations.
Seamless customer view
Unicom seamlessly integrates with your existing systems—whether it’s CRM, order management, booking system or other essential tools—to create a unified and efficient digital experience. By connecting your CRM, you can centralize customer data, enabling faster, more personal interactions across every channel.
Our automation capabilities streamline workflows and reduce manual tasks, ensuring smoother operations and freeing up valuable time for your team. With flexible integration
options, Unicom connects to any system—whether through APIs, file imports, message queues, or other custom solutions—giving you full control over your data and processes.
Not sure if Unicom is right for your business?
Take our quick test to see what your company needs and how Unicom can support your communication goals.
WHICH SOLUTION SUITS YOU BEST?
Connect
Kickstart your communication with essential tools like the Dashboard, Message Hub, and Automations. Perfect for streamlined messaging across up to 2 channels.
✔ Dashboard
✔ Message Hub
✔ Automations
✔ Group Message
✔ Up to 2 channels
✔ 1 Integration
Engage
Elevate your outreach with the Smart MessageHub and Unicom AI for smarter, more targeted messaging. Connect effortlessly across up to 4 channels for greater impact.
✔ Smart Message Hub
✔ Dashboard
✔ Automations
✔ Group message
✔ Unicom AI
✔ Up to 4 Channels.
✔ 2 Integrations
empower
Maximize your communication strategy with advanced automation, internal app integration, and expanded multi-channel capabilities. Manage everything seamlessly across all channels.
✔ Smart MessageHub
✔ Dashboard
✔ Automations
✔ Group message
✔ Unicom AI
✔ Up to 6 Channels
✔ 3 Integrations
✔ Internal App
YOUR VISION, OUR MISSION
At Unicom, we believe in building solutions that align with your vision. We don’t just provide a platform—we become your partner, guiding you through every step of the journey. With a flexible and adaptive approach, we ensure that our solutions evolve alongside your needs. Your roadmap defines the path, and we support you in deciding what to implement, when, and how. We empower you to shape the future of your operations—at your pace, on your terms.
Unicom TraveL
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Unicom Public
Unicom enables municipalities to inform and support citizens with real-time updates, automated alerts, crisis communication, and seamless omnichannel support.
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