DESIGN & COMMUNICATION
TECH & DEVELOPMENT
BUSINESS OPERATIONS
STRATEGY, TALENT & MANAGEMENT
TRAVEL INFORMATION MANAGEMENT
UNIFIED COMMUNICATION IN THE TRAVEL INDUSTRY
Unicom Travel Platform – effortless Communication
Travel can be unpredictable, but communication shouldn’t be. Unicom Travel Platform delivers real-time, automated updates on flight status, gate changes, check-ins, and delays, keeping travelers informed every step of the way.
With personalised engagement, brands can send tailored recommendations, offers, and support based on customer preferences, creating a smoother and more enjoyable journey. Omnichannel communication ensures seamless interaction, so travelers always get the right information at the right time. By staying connected before, during, and after travel, brands build trust and long-term loyalty—turning one-time travelers into lifelong customers.
unicom-built from real world needs
Our journey began with a critical lesson—the 2004 tsunami, where a major Swedish travel company struggled to contact its travelers. This experience inspired us to create a reliable, omnichannel communication platform that guarantees connectivity when it matters most.
With instant messaging across apps, SMS, RCS, WhatsApp, email, and more, Unicom Travel allows travel brands to reach an entire flight, a bus or train route, a specific hotel, a destination, or even an individual traveler—effortlessly and in real-time. Whether it’s an emergency update, a schedule change, or a simple reminder, with Unicom travel communication is always smooth, clear, and personalized for each traveler’s journey.
BENEFITS OF OUR SOLUTION
Automations
Personalise messages with dynamic content such as flight status or Welcome message. Reach travelers across all channels for seamless communication.
Unicom Travel AI
Enhance customer service with an AI assistant or agent that understands your unique data, driving smarter and faster responses—up to 10 times faster.
Smart Message Hub
Centralize all inquiries in one omni-channel platform. Automatically route messages to the right teams and enable asynchronous chat for convenient customer engagement.
Group Messaging
Send information to targeted groups, all from crisis alert to flight delay and excursion tips, ensuring the right messages reach the right customers.
Dashboard
Monitor departures, arrivals, delays, and customer interactions in real time. Stay in control with a smart, customizable dashboard for seamless travel operations.
CRISIS MANAGEMENT in EMERGENCIES
In crises such as natural disasters and terrorist attacks, you can inform both groups and individual travelers about what is happening. You can calm anxious families and give them instructions on how to handle the situation.
download info sheetAUTOMATE YOUR COMMUNICATION WITH AI
With Unified Communication, and the help of AI, you can now also automate your communication. Our latest integration for AI is a customer service bot and chat bot that can categorize incoming questions, create templates for what different answers should look like, and then send automatic answers back.
Read more about AI and automated communication for customer service in our info sheet.
ADDITIONAL SALES
With the service, you can, for example, announce which excursions are available to book during the trip.
Read more about additional sales on your mobile for an improved travel experience.
