Care Support | Nexer
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care support

With Worklife Care, you get more than just Microsoft 365 support! Our goal is to lift your digital workplace by helping you use the Microsoft 365 platform as smart as possible.

care support

With Care organisation we assign you a dedicated contact person, Customer Success Manager, who gets to know you and your organisation and works as a sparring partner and proactive advisor with daily and strategic questions. Worklife Care is a partner that helps you continuously adapt, finetune and develop your platform to simplify employees working days, enable teams to collaborate, and increase the organisation’s productivity. The Care team often works in close cooperation with your business developers, editors, administrators, and maintenance team. The Care team consists of Customer Success managers, support technicians, developers, and infrastructure experts.

In Worklife Care the customer relationship evolves into a partnership!

INCLUDED IN CARE

customer sucess manager

– Dedicated contact person who gets to know your organisation

– Sparring partner and proactive advising in daily and strategic questions

– Regular meetings

– Tailored training and workshops

support

– Case reporting 24/7 (via support portal, email, or phone)

– Support weekdays 8-17 (Swedish time)

– Response time based on SLA Service in Swedish and English

– Support online or on site

Custom development and adjustments

– Solution suggestions and price estimates

– No code, low code, and tailored development

Susanne Erkenmark
Business Unit Manager

+46734082927
susanne.erkenmark@nexergroup.com

contact person