DESIGN & COMMUNICATION
TECH & DEVELOPMENT
BUSINESS OPERATIONS
STRATEGY, TALENT & MANAGEMENT
How DEKRA Achieved One of the Most Reliable Inspection Systems in the Industry
DEKRA is the European leader in vehicle inspections, performing over 28 million inspections annually across 24 countries worldwide. For DEKRA’s operations in Sweden, a reliable and well-functioning booking and inspection system is critical to ensure the smooth running of their daily operations.
Challenge
The booking and inspection system is the core of DEKRA’s operations, requiring reliability, flawless functionality, and constant availability. It must be thoroughly tested and error-free. Additionally, to meet new regulatory requirements and internal/external requests, the system needed to be easily adaptable. To achieve this, DEKRA required a quality-conscious and experienced partner capable of supporting, maintaining, and developing the system. DEKRA chose Nexer as their partner for this task.
Solution
Nexer assembled a custom team of specialists tailored to DEKRA’s needs for experience and capacity. The team established a clear structure for roles, responsibilities, operational and strategic management routines, and tools for planning and follow-up. They also defined Service Level Agreements (SLAs) to ensure system availability and response times, guaranteeing that the system functions smoothly and is continuously improved with the help of Nexer.
RESULT
Thanks to Nexer, DEKRA now has one of the most reliable and modern booking and inspection systems in the industry. The system is praised by DEKRA’s staff for its stability and has become a significant advantage for employees. There is also growing interest in the system outside of DEKRA, with many eager to learn more about it.
”Why did we choose Nexer MyTeam? We find them structured and professional. They simply make sure everything works.”
