Tailored for your business
Application Management and Support
Let a Dynamics 365 expert take care of your Dynamics business applications and systems, your need for support and maintenance service. Nexer offers local and global support during hours that suits your company.
Why Application Management and Support?
The information technology landscape is getting more complex, your business changes and your system needs to be maintained, aligned, and evolve with your business needs. Application Management and Support is more than just helping customers to operate their Dynamics 365 applications, assisting end users with their issues, and maintaining a reliable and high-performing system. Our long-term partner approach engages our industry-experienced consultants to provide an ongoing holistic review of our clients’ Dynamics 365 solutions.
Flexible structure and Service Desk
Our Service Desk is the front door to our support operation, providing you with everything you need to look after your system and evolve it into the future.
Nexer’s Service Desk offers you several benefits:
— Support models from 8/5 to 24/7 follow-the-sun support from six global centers.
— Options ranging from short-term assistance to long-term full outsource, including initial triage through product supplier management.
— Support options ranging from time and ticket to fixed price.
— Clear and appropriate Service-Level Agreements based on set times.
— Multiple channels and languages for helpdesk communication – portal, app, email, and phone.
Why choose Nexer?
Nexer is a rapidly growing global company, with locations in 10 countries, providing our services in over 37 countries, from India in the east to the US in the west. We own great expertise and know-how. We advise our clients on their business and digital transformation journey every day – and into the management and support process as well.
With our business and technical integrated capabilities, we proactively reduce service downtimes, ensure minimal service disruption, and work with you on a program of continual evolution to ensure your Dynamics 365 implementation always matches the needs of the business.
Nexer has developed a set of services specifically designed to support you and the application in this process. This allows you to concentrate on running your business whilst we focus on ensuring that Dynamics 365 remains optimal at all times.
set of services
Handle incidents from request help to closure.
Handle your environment, taking a back-up, deployment, and monitoring performance.
With the AMaS Services Management we will have complete governance of agreed objects and services where we will report on volume, cost, and SLAs, working with continuous improvement and escalations.
Service Request Management
Handle service requests from approved tasks, for example user access management and training.
Change Request Management
We handle requests for changing the governance object by identifying the needs and describing the change. When a decision is made to perform the change request, we complete the decided actions with testing and then finally hand it over to the live system.
Handle test and coordination for One Version’s continued updates with regression testing from updates from Microsoft, meaning the decision to go for one update and perform activities and finally hand over to the live system.
Handle and identify what Microsoft’s new One Version updates includes in functions and features (eight releases per year). Our work will secure that you as a client have a strong picture of what’s coming in the next update. In many cases this will also result in a decision to go for the next One Version updates (the performing of One Version upgrade handled by the Test Management services)
Problem Request Management
Here we work with the recurring problems that have been raised to our Service Desk with incidents and other tickets. We will look for the root cause and make the necessary investigation to find a better handling to avoid problems in the future (sometimes lead to new change requests).