connected call centre
deliver A high-quality service
Do you have the tools to deliver high-quality service? The pandemic has made us work from home, so you now have multiple channels through which your customers are coming, and your data is all over the place. This has brought call centres the challenge of getting an overview of their communications with customers who are working in so many different interfaces. How can this be solved?
82% of companies say that a good customer experience increases competitive advantage
Only 12% say their Net Promoter Score (NPS) is on the advocate level
58% of companies say customer experience is their primary differentiator
lack of information
73% of companies lack information on earlier interactions in their CRM solution
LEVERAGE YOUR MICROSOFT STRATEGY AND DIFFERENTIATE CUSTOMER EXPERIENCE WITH CONNECTED CALL CENTre
Our solution Connected Call Centre will handle all of your customer solutions in one channel, managing all of your incoming and outgoing communications in one single interface. This helps you deliver a better customer experience.
BENEFITS OF CONNECTED CALL CENTre
increased customer satisfaction
Increase first-call resolution rates, reduce on-hold times and reduce agent turnover rate.
LEVERAGE CURRENT MICROSOFT INVESTMENTS
Save money on licensing and implementation, build on familiar tools and technology, and use a well-known user interface.
Increase customer retention rate and customer satisfaction as well as NPS/NKI.
STOP WASTING TIME
Reduce average queue times, reduce the percentage of unnecessary contacts, and allow your agents to focus on the interactions that matter.
GROW AND SCALE YOUR TEAM
Distribute work from anywhere and reduce headcount, saving money with operational efficiency.
PUTTING CUSTOMERS AND EMPLOYEES FIRST
The continued focus on digitalisation has helped 24Storage to achieve something unique in their sector. With digitalisation in every process — from customer sign-up to renting and maintaining storage units — the business is controlled from one central location in Stockholm.
hear what our customers say
“Together with Nexer, we have been able to increase the overall quality of our service and secure a future-proof and flexible solution, to cost-efficiently scale and adapt our call centre to changing customer behaviour.“
IT MANAGER, ZURICH INSURANCE
“The Dynamics 365 omnichannel solution is helping us organise all incoming communication from mobile, website chat and WhatsApp – in one single user interface. We are improving our level of service by increasing efficiency, reducing service times, and building loyalty by meeting our customers in their preferred channels.“
CUSTOMER SERVICE MANAGER, ÖRESUNDSBRON
“Together with Nexer, we are streamlining the agent experience with one unified Dynamics 365 interface, enhancing integrations to our various communication channels to achieve higher productivity, boost first touch resolution and increase service availability.“