Nexer wins contract with the UK’s largest pension provider
Nexer Digital, a leading design agency, has won a two-year contract with the National Employment Savings Trust Corporation (Nest) to help build service design capability and support the design of digital-first services.
The substantial contract started in January 2021 and runs for a two-year period. Throughout the contract, Nexer will support the pension provider’s team in delivering personalised, multi-channel services and upskilling the Nest team.
In the initial phase of the contract, Nexer will deliver training in user-centred design, accessibility and service design principles and techniques.
Nexer will be embedded within the Nest team and will work alongside Nest’s solution provider on the design of the services end-to-end, and front-to-back, applying human-centred design methodologies. Senior members of the Nexer team will work across streams to provide continuity, cohesion and strategic design guidance. Nexer will also bring expertise in research, inclusive design and accessibility, UX and service design, usability testing, and ongoing coaching in key design disciplines.
Shaun Gomm, commercial director at Nexer Digital, said: “This is a significant project for the Nexer team, and one we’re thrilled to have won. We’re really looking forward to working with Nest on this project, to help build service design capability in the Nest team and support the delivery of multi-channel, digital-first services. We’ll help to build on the knowledge and skills the Nest team already have to make their service more user-centered and accessible. This work has the potential to impact and improve the service for millions of users.”
“We have a proven track record of successful work in the pensions space, having worked with the Swedish national pensions dashboard, Minpension, for many years, with other pension providers like Royal London, and with pension advisory services like MaPS (the Money and Pensions Service). We’re looking forward to applying all of that experience in this important project with Nest.”
Camilla Egginton, Service Design Director at Nest said: “Nexer impressed us with its experience and credentials of service design in the pensions industry. I’m sure the knowledge that Nexer’s experts will pass on to the team here at Nest will be invaluable, and I am really looking forward to us working together.”
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Established in 2007, Nexer Digital (formerly Sigma) is a leading digital User Experience (UX) agency which designs services and digital products that help people to live and work better. By putting users at the heart of its solutions, Nexer helps to add genuine business value and bring people together.
Nexer works with companies large and small, in the public, private and not-for-profit sectors, nationally and internationally. The team believes strongly in developing long term, mutually beneficial strategic partnerships with its customers, with key clients including mental health charity Mind, Astra Zeneca and the Department for Education.
In addition, Nexer also runs the North of England’s leading digital UX event – Camp Digital. Now in its tenth year, Camp Digital attracts world-class speakers who discuss the most important topics and trends in the UX and digital community.
Nexer Digital is part of the Nexer Group – a Swedish technology firm with over 4,000 staff around the world.
Nest was set up by the government to ensure every UK employer could offer a workplace pension to their employees. Since then, it’s grown to become the largest workplace pension scheme in the country with more than 9.8 million members.
One in three of the working population is expected to have a Nest retirement pot by the late 2020s.
As a not-for-profit pension scheme, Nest doesn’t answer to shareholders. It’s set up to serve its customers’ interests and aims to help millions of people enjoy a better retirement. Nest’s members benefit from an award-winning investment strategy and one of the most diversified DC portfolios in the industry. By the end of the next decade Nest is expected to have around £100bn assets under management.