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Strategy, Talent & Management
Established in 1685, Holmen Iggesund is the manufacturer of the premium paperboard brands Invercote and Incada. Holmen Iggesund strives to inspire purposeful packaging with sustainable paperboard products, services and advice that enhance the value of world-class brands.
To further meet the market expectations and continue to provide service excellence to their customers, a comprehensive evaluation process was initiated to select the future CRM solution, awarded to Microsoft Dynamics 365 Sales and implementation partner Nexer: combining the implementation approach with change communication management for rapid adoption of the new platform.
Areas of business improvements:
-Alignment of customer-centric sales processes throughout the regions with improved customer view.
-Empower the customer teams to effectively manage end-to-end sales activities and improve collaboration.
-Increase customer satisfaction by proactive sales management with real-time insights and enhanced access to customer information.
– With Dynamics 365 Sales, we set the foundation to our future customer data platform enabling transparency across the entire sales cycle so that every team member will have the correct information and insight to provide service excellence, says Nicklas Eriksson, IT Director Holmen Iggesund.
The project has already started, and the implementation will be finalized before summer 2021 for the organization to fully utilize the benefits of a cloud-based CRM solution, available anywhere and from any device.
– We are very proud to strengthen our strategic partnership with Holmen and thrilled to play such a vital role in empowering Holmen Iggesund’s global salesforce, concludes Martin Hök, Sales Executive at Nexer.
Microsoft Business Applications helps companies unleash their potential by breaking down data silos to connect customers, products, people, and operations.
For more information:
Martin Hök, Sales Executive at Nexer Enterprise Applications
+46 703 693603