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Nexer delivers in rolling out Microsoft Dynamics application for two of the biggest legal entities in Volcafe Vietnam. Completes seamless transition providing global application maintenance and support services to Volcafe teams across Brazil, Papua New Guinea and Uganda.
Volcafe, an E D & F Man Holdings Limited company and a global powerhouse in the coffee industry collaborated with Nexer India to take over the responsibility of global harmonization of process and operations by implementing Dynamics AX 2012 in Vietnam.
Volcafe aimed to streamline the process across all the origins facilities in various parts of the globe. Nexer Enterprise Applications was entitled with the responsibility of maturing the process in ERP inline with the global objectives and rolling out application to largest facilities in Vietnam after successfully transitioning Uganda, Brazil and Papua New Guinea on Dynamics AX 2012.
Nexer was onboard as the implementation partner and our expert team based out of India took the lead in setting up the operations with the new entities while ensuring a seamless transition from Volcafe’s previous partners despite the pandemic Covid-19. The project required complex developments to suit the business needs and our teams executed the changes to perfection despite the COVID challenges and complete remote execution. The quality driven team established effective communication with Volcafe following agile practices throughout the deployment phase for onboarding the both the legal entities in Vietnam exceeding the customers’ expectations in many ways.
The senior management at Nexer in India themselves stepped in to guide the team of experts that was met with equal support from the team at Volcafe, making what seemed to be a particularly complex task, into one of the most successful endeavours of 2020-2021 and a shining achievement for both teams.
Mohan Kalahmohan, Head of Technology, Coffee at Volcafe had these words of endorsement for Nexer in India. “Nexer took over this project from our previous partner and I was very pleased with the transition of both rollout and support which was seamless. They were very proactive in managing all risks and issues despite challenges with building the team due to Covid impact in India. Once we formed the right team they were absolutely focused and committed, ably supported by a great program management within Nexer. I have been heading global ERP delivery for the past 15 years and this is one of the best skilled and committed project teams I have ever worked with. The support and guidance from Nexer senior management has been invaluable and much appreciated by the key business stakeholders. We have an aggressive rollout plan for the remaining 7 sites and I have no doubt that the team will complete that with flying colours.”
Erik Wärn, Business Area Manager, Nexer Global Works, continues “Already in my first meeting with Mohan Kalahmohan, I got the feeling that this was a real challenge, but at the same time there was also a clear vision from Volcafe about what they wanted to achieve. This was an assignment that we really wanted to tackle with our experts. My spontaneous answer to the question of a first meeting with Mr Kalamohan was that “We love coffee”. We still do, and we are very proud of what we have achieved together. “
Today we are gearing up for upcoming rollout in Kenya & Tanzania while we continue to support all the regions including Brazil, Papua New Guinea, Uganda and Vietnam that are live and using Dynamics AX for their day-to-day operations with our fully dedicated Global AMaS teams offering best in class 24/7, 365 days support for our customers.
Nexer Group values this as the start of a long and fruitful relationship with Volcafe and through their co-operation and the efforts of the in-house expert team, Nexer will be scaling new heights with every successful rollout for all the remaining facilities.
For more information, please contact:
Prasad GVR, COO, Nexer Enterprise Applications India
Mohan KalahMohan, Head of global Technology, Volcafe