NEXER AND EBBOT ENTER STRATEGIC PARTNERSHIP

Nexer Unified Commerce partners with Ebbot to create smarter, more human customer experiences. The strategic partnership aims to strengthen organisations’ customer experience through intelligent automation, seamless integrations, and more connected digital service journeys.

By combining Ebbot’s Agentic AI platform – designed for large-scale, service-driven automation – with Nexer’s proven expertise in building connected digital ecosystems, the partnership enables companies to automate customer support at scale while maintaining high service quality, efficiency, and a personal touch.

The collaboration addresses a growing need among enterprises to move beyond isolated AI tools and instead embed automation directly into their existing platforms, processes, and data flows. Together, Nexer and Ebbot make it possible to create AI-driven customer dialogue that is fully integrated with business-critical systems – turning automation into a natural part of the customer journey.

“We’re thrilled to collaborate with Ebbot. Together, we can help companies reach the next level of customer experience by combining Ebbot’s service-optimised AI with Nexer’s deep expertise in digital ecosystems,” says Fredrik Axell, CEO of Nexer Unified Commerce.

“We’re excited to join forces with Nexer. They’ve built an impressive portfolio of digital solutions, and Ebbot’s Agentic AI adds a powerful new layer to that offering – giving organisations smarter ways to improve both efficiency and customer experience,” says Johan Ekberg, CEO of Ebbot.

The partnership marks an important step in Nexer Unified Commerce’s strategy to expand its ecosystem of leading technology partners. By uniting automation, data, and communication into one intelligent service framework, Nexer and Ebbot enable organisations to create measurable business value – reducing service costs, increasing responsiveness, and freeing up employees to focus on more value-creating tasks.

The collaboration also lays the foundation for future joint innovation within AI-driven customer experience, as both companies continue to explore new ways to connect technology, people, and business outcomes.

About Nexer:
Nexer Unified Commerce is part of Nexer Group – an international tech company with roots in Swedish entrepreneurial spirit and innovation. Nexer has 2,450 experts in 16 countries and is part of the Danir Group, a Swedish privately owned company with 9,500 employees in 31 countries. Nexer works with some of the world’s largest and most demanding companies, providing expertise in digital transformation, IT, tech, and R&D.

About Ebbot:
Ebbot is an Agentic AI platform designed for large-scale service automation. Built to meet the needs of regulated industries, Ebbot is trusted by more than 200 companies to deliver outstanding service experiences for both customers and employees.

For more information, please contact:
Deborah Antonio, Head of Marketing, Nexer Unified Commerce
deborah.antonio@nexergroup.com

Lina Hellström, Public Relations Manager, Nexer Group
lina.hellstrom@nexergroup.com