RADICAL RETAIL OPERATIONS

Retail operations are being rewritten by AI and are no longer powered by people alone. They’re also powered by agents. Discover how AI is transforming the entire retail value chain, from backend operations to the customer journey, in this final edition of our Radical Retail Trendwatch series. 
 
In this edition, we explore: 
– How retail is shifting from reactive processes to autonomous, always-on operations.  
– The rise of agentic commerce and what it means when AI shops on behalf of consumers.  
– Why traditional operating models and silos are breaking down in the AI era.
– How retailers must adapt to serve both human customers and algorithmic agents.  
– The transformation of supply chains, marketing, and product development through AI.  
– Why data, trust, and unified infrastructure are now critical for survival.