EFFECTIVELY MODERNISING ONBOARDING

Convenience store chain: Retail deputy manager training

The challenge

Modernising Retail Deputy Manager Training

The convenience store chain faced a challenge with their onboarding process for Retail Deputy Managers. The existing training relied on a binder filled with text and a lengthy checklist, which was used inconsistently across locations. The need for a modern, accessible, and engaging solution was clear to ensure uniformity and better learning outcomes.

The solution

Innovative e-learning with a personal touch

Nexer Maverick transformed the traditional onboarding process into an interactive and pedagogical digital experience. Designed to make learning accessible, enjoyable, and impactful, the program ensures all Retail Deputy Managers receive the same high-quality training.

Key actions:

Structured content: The training was divided into three parts: About the convenience store chain, The Leadership Role, and Store Operations for clarity and focus.
Interactive coach: A filmed coach guides participants through each section, providing a relatable and personal learning experience.
Engaging elements: Real employees featured in videos, quizzes for better retention, and GIF-enhanced visuals added variety and fun.
Real-time feedback: Participants could provide reflections and input during the training for a dynamic learning journey.

The Outcome

Confident leaders ready to take charge

With this training, the convenience store chain has a standardised, enjoyable, and effective training program for new Retail Deputy Managers. The innovative design and interactivity have boosted engagement and ensured consistency across the board.

Key results:

Enhanced accessibility: Training is now available anytime, anywhere.
Increased confidence: Participants feel more prepared for their leadership roles.
Better learning experience: A mix of visuals, quizzes, and real-world examples makes learning easier and more impactful.