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A new generation of AI-powered assistants and agents is now starting to change retail operations. This shift affects physical stores, customer service, inventory management, and digital operations, and is often referred to as a shift toward autonomous, AI-driven retail operations. In practice, it means retail employees no longer have to manually search for information, switch between systems, or react to problems after they happen. Instead, AI agents can support your teams in real time with recommendations, workflows, insights, and next-best actions.
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