STANDARDISING PROCESSES WITH DYNAMICS 365
RAW MATERIAL MAUFACTURER
A material and solution manufacturer, this company’s headquarters and manufacturing facilities are based in the UK with technical and customer support facilities in multiple markets, serving more than 40 countries. They serve a diverse range of industries including aerospace, automotive, electronics, oil and gas and medical.
Challenge
Over time, their Microsoft AX business application software had been customised to fit the businesses way of working and this resulted in several challenges:
• Customisation costs were high.
• They had difficulty in accessing, joining, and analysing data.
• Departments were working with ‘offline’ spreadsheets and using other system workarounds.
• System functionality was not being used as it was designed.
• A negative perception of the solution had developed, encouraging poor working practices across the business.
Solution
Nexer and Microsoft were selected as partners to support this global change and technology adoption. Microsoft Dynamics 365 business applications were configured to meet the business needs and also included was a mechanism to standardise business processes.
Microsoft Dynamics 365 Sales, Marketing, Customer Service, Finance, Supply Chain Management, Commerce and HR were in the solution scope. These were all connected with insightful, integrated and near real time business intelligence.
The project was split into multiple phases of work. Firstly, defining and creating the core solution which formed the basis for the standardised processes, before deployments across all geographical regions covering Europe, North America and Asia.
Results
• Reduced costs and complexity based on a reduction of bespoke processes.
• A single source of truth for transactional and master data.
• Improved efficiencies through standardising business processes.
• Optimised global supply chain through better planning capability.
• Consistency across business units.
• Foundation for business growth built.