Data Management and Data Governance
Microsoft Business Applications
AI, Data Analytics & IoT
Nexer Digital Unified Commerce
CARE365
AI-enhanced support & optimisation for Microsoft Dynamics 365
Keep your Dynamics 365 platform stable, secure, and continuously improving with global experts, proactive monitoring, and AI-driven insights working for you every day.
WHAT IS CARE365?
Care365 is Nexer’s proactive AI-enhanced support and optimisation service for Dynamics 365, designed to keep your platform stable, secure, and continuously improving.
It goes far beyond traditional “break–fix” support, combining global expertise and intelligent automation to prevent issues before they disrupt your business.
As your organisation evolves, your systems need to evolve with you. Care365 removes the burden from internal teams, tackles emerging problems early, and ensures your Dynamics 365 environment stays modern, healthy, and high‑performing.
Whether you’re already using Dynamics or just getting started, Care365 gives you a flexible, tailored service backed by six global centres, supporting customers worldwide.
Why Care365
Always-on support
Global, ITIL-aligned incident & problem management with flexible coverage from 5×8 to 24×7.
AI-powered stability
Intelligent monitoring, test automation, and release analysis that spot issues early and keep updates predictable.
Continuous optimisation
From service requests to change delivery, we help you evolve your solution safely and strategically.
Update confidence
One Version, ISV updates, and feature management handled end-to-end with clear, business-ready recommendations.
Performance & prevention
Health checks, performance reviews, and bespoke monitoring that reduce downtime and operational risk.
How Care365 Fits Your Business
Care365 gives you a single partner to support, optimise, update, and protect your Dynamics 365 environment – whether you’re stabilising after a difficult implementation, scaling globally, or preparing for AI-driven transformation.
You choose the services you need. We deliver the expertise, governance, and insight to keep your platform future-ready.
Ready to select a new partner? Read our top 5 tips to successfully selecting your ideal Dynamics Support Partner:
The Care365 Pillars
Support
Fast, reliable incident & problem management backed by 170+ Dynamics experts.
Optimise
Service requests, change management, and test automation that keep your solution evolving.
Update
Proactive One Version planning, feature analysis, and release orchestration across Microsoft and ISVs.
Prevent
Monitoring, health checks, and performance diagnostics that stop issues before they hit your users.
Built for organisations that can’t afford disruption
Care365 is trusted by global businesses managing thousands of users, complex integrations, and mission-critical processes.
We keep your Dynamics 365 platform running, so your teams can focus on growth, not firefighting.