Support, maintenance, and optimization for Microsoft Dynamics 365 business solutions.
Your business is continuously facing new challenges as customer behavior changes, driven by new technologies and new markets. Maintaining Microsoft D365 to meet the continually evolving needs of your business can be a headache. Systems become outdated, problems creep in, and teams can struggle to keep up with changes.
Care 365 provides a suite of flexible services with support from seven global centers to help you maximize your Dynamics 365 ERP investment.
uNLOCK CONTINUOUS INNOVATION & gROWTH
Stop worrying about day-to-day D365 maintenance and free up your team to focus on strategic initiatives that drive innovation and business expansion.
Maximize Uptime & Minimize Disruptions
Ensure your critical D365 applications are always running smoothly with proactive monitoring, rapid issue resolution, and expert support from Nexer.
Reduce Costs & Optimize Performance
Get the most out of your D365 investment with ongoing optimization, performance tuning, and expert guidance, leading to lower operating costs and improved ROI.
The best way to start working with Nexer Care 365 is a Discovery Workshop, where we together map your needs and how Nexer Care 365 will create value for you. During this workshop we’ll discuss:
Current situation: Explore the current use of D365 within your organization and identify strengths, weaknesses and opportunities.
Needs assessment: Identify and discuss future requirements and business needs to support system quality, continuous updates, and user needs.
Goals and expectations: Understand business goals and KPIs to drive greater business value.
The Essential service package includes a 24/7 service desk with incident tracking and reporting, release management, and dedicated agent services available during business hours, totaling 50 hours per month. A dedicated engagement manager will facilitate quarterly tactical review meetings to ensure ongoing success planning.
The Enterprise service packages adds on to Essential with feature and test management, daily performance and batch monitoring for 80 hours per month with up to 100% rollover to the next month, strategic governance, and Power Platform acceleration.
You and the Nexer team can create a curated Care 365 support package that meets the needs of your organization.
INCIDENT MANAGEMENT
Minimizing the business impact of unpredictable events and errors.
System Management
Manage your environment, backup, deployment and performance monitoring.
Change Request Management
Managing change requests including testing and deployments.
Service Management
Establishing a governance structure as well as reporting on SLAs, KPIs, and budget.
Problem Request Management
Identifying incident trends and root cause with problem resolution recommendations.
Test Management
Applying Microsoft One Version service updates with testing and QA.
Release Management
Managing One Version updates including understanding impact on your business.
Service Request Management
Performing tasks on demand, such as assigning user roles, changing passwords, and training.
Get the most out of your D365 investment with ongoing optimization from Nexer, leading to lower operating costs and improved ROI.
Let’s build your Care 365 support solution. Schedule your assessment.
