Dynamics 365 Application Management and Support  - Nexer United States
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CARE 365

Support, maintenance and optimization of your Microsoft Dynamics 365 business solutions. 

D365 Service & Support 

Your business is continuously facing new challenges as customer behavior changes, driven by new technologies and new markets. Maintaining Microsoft D365 to meet the continually evolving needs of your business can be a headache. Systems become outdated, problems creep in, and teams can struggle to keep up with changes.

Care 365 provides a suite of flexible services with support from six global centers to help you maximize your Dynamics 365 ERP investment.

D365 ERP Support

The best way to start working with Nexer Care 365 is a Discovery Workshop, where we together map your needs and how Nexer Care 365 will create value for you. During this workshop we’ll discuss:  

Current situation: Explore the current use of D365 within your organization and identify strengths, weaknesses and opportunities.  
 
Needs assessment: Identify and discuss future requirements and business needs to support system quality, continuous updates, and user needs.         
 
Goals and expectations: Understand business goals and how to KPIs to drive greater business value.  

CARE 365: service your way 

INCIDENT MANAGEMENT 

Minimizing the business impact of unpredictable events and errors. 

System Management

Manage your environment, backup, deployment and performance monitoring. 

Change Request Management

Managing change requests including testing and deployments.

Service Management

Establishing a governance structure as well as reporting on SLAs, KPIs, and budget.

Problem Request Management

Identifying incident trends and root cause with problem resolution recommendations.  

Test Management

Applying Microsoft One Version service updates with testing and QA. 

Release Management

Managing One Version updates including understanding impact on your business.  

Service Request Management

Performing tasks on demand, such as assigning user roles, changing passwords, and training.

FLEXIBLE ERP MANAGEMENT

Nexer’s Service Desk is the heart of your support operations and provides everything you need to take care of your D365 ERP and develop it for the future. Nexer’s management model includes: 
  • Service windows from 8/5 to 24/7 follow-the-sun support from six global centers. 
  • Scalable service packages ranging from short-term support to long-term and full outsourcing, including initial transition.  
  • Modular business models from hourly to fixed price and everything in between such as price per contact etc.  
  • Clear and appropriate Service Level Agreements based on set times.  
  • Quality but also business-driven KPIs. Multiple case groups, communication channels and languages, email and phone.

Get Started

Let’s build your custom Care 365 solution. Schedule your assessment.

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