Dynamics 365 Expert Support - Nexer Group - Brasil
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    Dynamics 365 Specialized Support



    Manage your business with a single solution

    Dynamics 365 expert support

    Simplify your processes, make smarter decisions, and accelerate growth with Dynamics 365 Specialized Support – a comprehensive business management solution designed for small and medium-sized businesses.

    Monthly Plan

    Basic

    USD 203.50 (single hour rate)


    SLA, priority for initial response

    – Urgent: 4 hours
    – High: 24 hours
    – Medium: 32 hours
    – Low: 40 hours

    • Digital channels of support

    • Portal and email


    Non-cumulative package of hours for the following month



    TOTAL MONTHLY INVESTMENT:

    USD 4,400 – 24 hours per month

    Estimated annual investment:
    USD 52,800

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    advanced

    Hourly rate: USD 198.00 (single hour rate)


    SLA, priority for initial response

    – Urgent: 2 hours
    – High: 16 hours
    – Medium: 24 hours
    – Low: 32 hours

    • Digital service channels: Portal and email

    • Cloud environment management

    • On-demand training (8 hours)
    *Consumed from the support package hours

    • Customer success management

    • Annual presentation on new Microsoft releases


    50% of unused hours roll over to the following month



    TOTAL MONTHLY INVESTMENT:

    USD 8,640 – 48 hours per month

    Estimated annual investment:
    USD 103,680

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    Sophisticated

    Hourly rate: USD 192.50 (single hour rate)


    SLA, priority for initial response

    – Urgent: 2 hours
    – High: 8 hours
    – Medium: 16 hours
    – Low: 24 hours

    • Digital service channels: Portal and email

    • Cloud environment management

    • On-demand training (16 hours)
    * Consumed from the support hours package

    • Customer success management + workshops

    • Semestral presentation on new Microsoft releases


    100% of the cumulative package hours for the following month



    TOTAL MONTHLY INVESTMENT:

    USD 11,200 – 64 hours per month

    Estimated annual investment:
    USD 134,400

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    * All taxes are already included in the prices presented. 
    * Hourly rates are adjusted annually.

    Hourly Plan

    20-Hour Package

    Up to 20 hours of responsive support (USD 225.00/hour)

    Hourly rate, USD 250.00

    Validity of 6 months after contract signing


    • Digital support channels, email, and phone


    No SLA, priority will be handled according to the support team’s availability.



    TOTAL MONTHLY INVESTMENT

    20 hours with 6 months validity – USD 4,500.00

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    40-Hour Package

    Up to 40 hours of responsive support (USD 217,50/hora)

    Hourly rate, USD 240,00

    Validity of 1 year months after contract signing


    • Digital support channels, email, and phone


    No SLA, priority will be handled according to the support team’s availability.


    TOTAL MONTHLY INVESTMENT

    40 hours with 1 years validity – USD 8.750,00

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    80-Hour Package

    Up to 80 hours of responsive support (USD 210,00/hora)

    Hourly rate, USD 230,00

    Validity of1 years  after contract signing

    • Digital support channels, email, and phone


    No SLA, priority will be handled according to the support team’s availability.



    TOTAL MONTHLY INVESTMENT

    80 hours with 1 years validity –  USD 16.800,00

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    * All taxes are already included in the prices presented. 
    * Hourly rates are adjusted annually.

    On-Demand Plan

    Basic

    • Responsive support occurrence

    – Low complexity, up to 12 occurrences, or
    – Medium/low complexity, up to 06 occurrences, or
    – Medium complexity, up to 03 occurrences, or
    – High complexity, up to 02 occurrences


    • Digital service channels Portal, email

    • Service performance reports



    TOTAL MONTHLY INVESTMENT
    USD 8,400


    ESTIMATED ANNUAL VALUE:
    USD 100,800

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    40-Hour Package

    • Responsive support occurrence

    – Low complexity, up to 15 occurrences, or
    – Medium/low complexity, up to 07 occurrences, or
    – Medium complexity, up to 03 occurrences, or
    – High complexity, up to 02 occurrences


    • Digital service channels Portal, email and telephone

    • On-demand training consuming from the incident package

    • Service analysis meetings



    TOTAL MONTHLY INVESTMENT
    USD 10,500


    ESTIMATED ANNUAL VALUE:
    USD 126,000

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    80-Hour Package

    • Ocorrência de suporte responsivo

    – Low complexity, up to 22 occurrences, or
    – Medium/low complexity, up to 11 occurrences, or
    – Medium complexity, up to 05 occurrences, or
    – High complexity, up to 03 occurrences


    • Digital service channels Portal, email and telephone

    • On-demand training consuming from the incident package

    • Service analysis meetings

    Without SLA, priority will be handled according to the availability of the support team.



    TOTAL MONTHLY INVESTMENT
    USD 8.,00


    ESTIMATED ANNUAL VALUE:
    USD 100,800

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    * The accrued monthly balance carries over to the following month. 
    * All taxes are already included in the presented prices. 
    * Hourly rates are adjusted annually.​

    Talk to our team

    Fill out the form, and a specialist in Dynamics 365 Business Central will contact you shortly.