CARE 365
Manage your business with a single solution
Expert Support in Dynamics 365
Simplify your processes, make smarter decisions and accelerate growth with Dynamics 365 Expert Support, a comprehensive business management solution designed for small, medium and large companies.
Monthly
Basic
SLA, priority for the first service
– Urgent: 4 hours
– High: 24 hours
– Medium: 32 hours
– Low: 40 hours
• Digital support channels
• Portal and email
Total monthly investment
Advanced
SLA, priority for the first service
– Urgent: 2 hours
– High: 16 hours
– Medium: 24 hours
– Low: 32 hours
• Digital support channels
• Portal and email
• Cloud environment management
• On-demand training (8 hours)
* Consumed from the support hours package
• Customer success management
• Annual presentation on new Microsoft releases
50% of the hours package carried over to the following month
Sophisticated
SLA, priority for the first service
– Urgent: 2 hours
– High: 8 hours
– Medium: 16 hours
– Low: 24 hours
• Digital support channels
• Portal and email
• Cloud environment management
• On-demand training (16 hours)
*Consumed from the support hours package
• Customer success management + Workshops
• Semi-annual presentation on new Microsoft releases
100% of the hours package carried over to the following month
* All taxes are already included in the displayed prices.
* Hourly rates are adjusted annually.
Separate hours
20 separate hours
• Up to 20 hours of responsive support
Valid for 6 months after signing the contract
• Digital support channels
• Portal, email and phone
No SLA, priority will be handled according to the availability of the support team.
40 separate hours
• Up to 40 hours of responsive support
Valid for 1 year after signing the contract
• Digital support channels
• Portal, email and phone
No SLA, priority will be handled according to the availability of the support team.
80 separate hours
• Up to 80 hours of responsive support
Valid for 1 year after signing the contract
• Digital support channels
• Portal, email and phone
No SLA, priority will be handled according to the availability of the support team.
* Hourly rates are adjusted annually.
PER OCCURRENCE
Basic
• Responsive support occurrence
Low complexity: up to 12 occurrences, or
Medium/low complexity: up to 6 occurrences, or
Medium complexity: up to 3 occurrences, or
High complexity: up to 2 occurrences
• Digital support channels
• Portal and email
• Service performance reports
Advanced
• Responsive support occurrence
Low complexity: up to 15 occurrences, or
Medium/low complexity: up to 7 occurrences, or
Medium complexity: up to 3 occurrences, or
High complexity: up to 2 occurrences
• Digital support channels
• Portal and email
• On-demand training that consumes from the occurrences package
• Service review meetings
Sophisticated
• Responsive support occurrence
Low complexity: up to 22 occurrences, or
Medium/low complexity: up to 11 occurrences, or
Medium complexity: up to 5 occurrences, or
High complexity: up to 3 occurrences
• Digital support channels
• Portal and email
• Cloud environment management
• On-demand training that consumes from the occurrences package
• Service review meetings
No SLA, priority will be handled according to the availability of the support team.
* To be reviewed, or the remaining balance is carried over to the next month.
* Hourly taxes are reset annually.
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