Healthcare
Microsoft Dynamics 365 can be highly beneficial for healthcare organisations looking to improve their patient care, streamline their supply chain, optimise financial performance and connect better with customers. Key requirements for in the healthcare industry include end-to-end supply chain visibility, regulatory compliance, advanced financial management, customer insights, operational efficiency, and data analytics.
Dynamics provides a suite of tools that are pivotal in this sector such as supply chain management (manage inventory levels, forecast inventory requirements, supply tracking and warehouse and stock room management). This can help making sure that facilities are well stocked at the right time and cost efficient.
The solution’s compliance management capabilities can ensure adherence to regulatory requirements, minimise risk, and maintain patient safety while keeping confidential data secure. With advanced financial management, healthcare organisations can monitor financial performance in real-time, streamline financial processes, and manage revenue cycles.
Microsoft Dynamics 365 also enables operational efficiency by automating manual processes, enhancing collaboration across departments, and providing real-time insights into their operations.
Healthcare
Services
CHALLENGE
This business implemented Microsoft Dynamics 365 to replace legacy Sage Line 200 and Sage Line 50 systems in 2021 to unify their business streams. However, the chosen partner lacked core internal knowledge transfer to effectively maintain and administer the platform and failed to achieve the level of process connectivity and automation that they expected.
The company wanted a new partner to implement Phase 2 of the project that would be able to overcome some of the initial failings.
SOLUTION
Following a successful Business Value Assessment exercise, Nexer were able to identify key changes and enhancements to deliver on the project goals. Nexer captured a list of pain points and future requirements/ opportunities by workstream and agreed a series of changes and additions to the current Microsoft Dynamics 365 configuration, to be implemented based on business value priorities.
The company have benefitted from a series of technical services (knowledge transfer), omitted from the first phase delivery. As part of a long-term partner agreement, they also transitioned to the Nexer Support Service (Care365) to meet their future needs.
RESULTS
— Standardisation and optimisation of business processes.
— Increased automation and improved integration.
— Reduction in manual effort and workload.
— Increased user adoption and productivity gains.
— Build internal systems knowledge within the existing IT team and avoid the need to recruit specialist resource.
— Solid foundations and platform for future business growth.
— Foundations for better business insight and management reporting.

WHY WORK WITH NEXER?
Nexer can offer over 30 years of heritage and knowledge. With over 2,500 experts globally, and having delivered projects to over 39 countries to 100s of organisations, we have the expertise to complete successful digital transformations.
We are specialists across the Microsoft technology stack – including Microsoft Dynamics 365, PowerPlatform, Large Data, BI, Cloud, IoT, AI, Mixed Reality, Machine Learning, Digital UX & Cyber Security. Our family-owned, friendly and customer-first culture, ensures we build long-term relationships with our customers.