CUSTOMER RELATIONSHIP MANAGEMENT
KNOW YOUR CUSTOMERS
Customer Relationship Management (CRM) is a structured way to manage and record all customer interactions. When talking about CRM, people often mean CRM software, the technology used to manage customer interactions to improve business relationships. But it’s also the principles, practices, and processes you follow — when directly interacting with customers and forecasting and analyzing trends and behaviors. At Nexer, we help you implement and use CRM technology to understand your customers and give them a better experience.
ENTERPRISE APPLICATIONS
We are the tech company of the future. We increase our customers’ ability to grow and develop, giving them insights to make decisions when facing challenges.
Enterprise Applications offers global ability, knowledge, consulting and specialised solutions within strategy, tech, and communication. We cover all Microsoft Technology and deliver several projects within Microsoft Dynamics 365 finance, supply chain, commerce, customer service, sales, marketing, field service and PowerPlatform. Our partnership with Microsoft, combined with the complete offerings of Nexer, makes us a global partner that can meet even the most demanding challenges. We put our customers first, driving long-term results.
MOVING TO DYNAMICS 365 MADE EXPANSION POSSIBLE
Outback Steakhouse, a US restaurant chain with more than 1,499 units worldwide, wanted to expand its operations in Brazil. So, they changed from Dynamics 2009 AX to Dynamics 365 – and integrated it with other Microsoft platform solutions. This move ramped up their data processing performance and enabled impressive growth. Since moving to Dynamics 365, they have opened many new restaurants in Brazil since 2020.