Dynamics 365 Expert Support - Nexer Group - Colombia
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Dynamics 365 Specialized Support



Manage your business with a single solution

Dynamics 365 expert support

Simplify your processes, make smarter decisions, and accelerate growth with Dynamics 365 Specialized Support – a comprehensive business management solution designed for small and medium-sized businesses.

Monthly Plan

Basic

USD 203.50 (single hour rate)


SLA, priority for initial response

– Urgent: 4 hours
– High: 24 hours
– Medium: 32 hours
– Low: 40 hours

• Digital channels of support

• Portal and email


Non-cumulative package of hours for the following month



TOTAL MONTHLY INVESTMENT:

USD 4,400 – 24 hours per month

Estimated annual investment:
USD 52,800

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advanced

Hourly rate: USD 198.00 (single hour rate)


SLA, priority for initial response

– Urgent: 2 hours
– High: 16 hours
– Medium: 24 hours
– Low: 32 hours

• Digital service channels: Portal and email

• Cloud environment management

• On-demand training (8 hours)
*Consumed from the support package hours

• Customer success management

• Annual presentation on new Microsoft releases


50% of unused hours roll over to the following month



TOTAL MONTHLY INVESTMENT:

USD 8,640 – 48 hours per month

Estimated annual investment:
USD 103,680

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Sophisticated

Hourly rate: USD 192.50 (single hour rate)


SLA, priority for initial response

– Urgent: 2 hours
– High: 8 hours
– Medium: 16 hours
– Low: 24 hours

• Digital service channels: Portal and email

• Cloud environment management

• On-demand training (16 hours)
* Consumed from the support hours package

• Customer success management + workshops

• Semestral presentation on new Microsoft releases


100% of the cumulative package hours for the following month



TOTAL MONTHLY INVESTMENT:

USD 11,200 – 64 hours per month

Estimated annual investment:
USD 134,400

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* All taxes are already included in the prices presented. 
* Hourly rates are adjusted annually.

Hourly Plan

20-Hour Package

Up to 20 hours of responsive support (USD 225.00/hour)

Hourly rate, USD 250.00

Validity of 6 months after contract signing


• Digital support channels, email, and phone


No SLA, priority will be handled according to the support team’s availability.



TOTAL MONTHLY INVESTMENT

20 hours with 6 months validity – USD 4,500.00

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40-Hour Package

Up to 40 hours of responsive support (USD 217,50/hora)

Hourly rate, USD 240,00

Validity of 1 year months after contract signing


• Digital support channels, email, and phone


No SLA, priority will be handled according to the support team’s availability.


TOTAL MONTHLY INVESTMENT

40 hours with 1 years validity – USD 8.750,00

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80-Hour Package

Up to 80 hours of responsive support (USD 210,00/hora)

Hourly rate, USD 230,00

Validity of1 years  after contract signing

• Digital support channels, email, and phone


No SLA, priority will be handled according to the support team’s availability.



TOTAL MONTHLY INVESTMENT

80 hours with 1 years validity –  USD 16.800,00

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* All taxes are already included in the prices presented. 
* Hourly rates are adjusted annually.

On-Demand Plan

Basic

• Responsive support occurrence

– Low complexity, up to 12 occurrences, or
– Medium/low complexity, up to 06 occurrences, or
– Medium complexity, up to 03 occurrences, or
– High complexity, up to 02 occurrences


• Digital service channels Portal, email

• Service performance reports



TOTAL MONTHLY INVESTMENT
USD 8,400


ESTIMATED ANNUAL VALUE:
USD 100,800

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40-Hour Package

• Responsive support occurrence

– Low complexity, up to 15 occurrences, or
– Medium/low complexity, up to 07 occurrences, or
– Medium complexity, up to 03 occurrences, or
– High complexity, up to 02 occurrences


• Digital service channels Portal, email and telephone

• On-demand training consuming from the incident package

• Service analysis meetings



TOTAL MONTHLY INVESTMENT
USD 10,500


ESTIMATED ANNUAL VALUE:
USD 126,000

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80-Hour Package

• Ocorrência de suporte responsivo

– Low complexity, up to 22 occurrences, or
– Medium/low complexity, up to 11 occurrences, or
– Medium complexity, up to 05 occurrences, or
– High complexity, up to 03 occurrences


• Digital service channels Portal, email and telephone

• On-demand training consuming from the incident package

• Service analysis meetings

Without SLA, priority will be handled according to the availability of the support team.



TOTAL MONTHLY INVESTMENT
USD 8.,00


ESTIMATED ANNUAL VALUE:
USD 100,800

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* The accrued monthly balance carries over to the following month. 
* All taxes are already included in the presented prices. 
* Hourly rates are adjusted annually.​

Talk to our team

Fill out the form, and a specialist in Dynamics 365 Business Central will contact you shortly.