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Our Extended Capabilities
CARE 365 – CARING FOR YOUR BUSINESS, 365 DAYS A YEAR
A comprehensive microsoft d365 support
know about our
d365 support services
Your business continuously encounters new challenges as customer expectations evolve and emerging technologies and markets transform the competitive landscape. Ensuring that Microsoft Dynamics 365 keeps pace with these changing demands can be complex and resource-intensive. Over time, systems can become outdated, performance gaps may appear, and internal teams often struggle to manage enhancements, compliance requirements, integrations, and ongoing support.
CARE 365 is designed to remove that burden. We provide a comprehensive and flexible suite of services – ranging from proactive monitoring and issue resolution to performance optimization, upgrades, and strategic guidance.
With CARE 365, you gain more than just technical assistance – you gain a dedicated partner focused on maximizing the value, stability, and long-term ROI of your Dynamics 365 ERP investment, while enabling your teams to stay focused on driving growth and innovation.
comprehensive support, built around you
incident management
Reducing the business impact of unforeseen events and unexpected errors.
service management
Establishing a strong governance framework with structured reporting on SLAs, KPIs, and budget performance.
change request management
Handling change requests, including thorough testing and seamless deployments.
system management
Oversee your environment, backups, deployments, and performance monitoring to ensure stability and efficiency.
problem request management
Analysing incident trends, identifying root causes, and providing actionable recommendations for resolution.
test management
Implementing Microsoft One Version service updates, including comprehensive testing and quality assurance.
release management
Overseeing One Version updates, including assessing and managing their impact on your business operations.
service request management
Performing tasks on demand, such as assigning user roles, changing passwords, and training.
flexible support
care 365 tailored to your needs
core
The Core package provides a round-the-clock service desk with comprehensive incident management and reporting, release coordination, and dedicated support resources available during standard business hours – up to 50 hours each month. A named engagement manager conducts quarterly operational reviews to maintain alignment and drive continued success.
advanced
The Advanced package builds upon the Core offering with structured feature and test management, daily system performance and batch job monitoring (80 hours per month with up to 100% unused hours carried forward), enhanced governance oversight, and Power Platform enablement to support ongoing transformation.
customized
Partner with the Nexer team to design a bespoke CARE 365 support framework, purpose-built to align with your organization’s operational priorities and long-term objectives.
core capabilities
OUR SUPPORT MODEL
support
Rapid, dependable incident and problem management, supported by a team of 170+ Dynamics experts.
optimize
Service requests, change management, and automated testing designed to continuously enhance and evolve your solution.
update
Proactive One Version planning, in-depth feature evaluation, and coordinated release management across Microsoft and ISV solutions.
prevent
Continuous monitoring, health assessments, and performance diagnostics to identify and resolve issues before they impact your users.
your business
supported by care365
CARE 365 provides a single, trusted partner to support, optimize, update, and secure your Dynamics 365 environment, whether you’re stabilizing after a complex implementation, expanding globally, or preparing for AI-driven transformation.
You select the services that fit your needs, and we bring the expertise, governance, and insights required to keep your platform efficient, resilient, and future-ready.
Looking for the right partner?
Explore our top 5 tips for choosing the ideal Dynamics 365 support partner.
Our other services
ai & automation
Leverage intelligent automation to streamline processes, boost efficiency, and drive smarter decision-making.
document management
Centralize, organize, and securely manage your business documents for seamless access and compliance.
testing services
Ensure system reliability and performance with comprehensive testing that minimizes risk and maximizes quality.
consulting services
Gain strategic guidance and expert insights to optimize your technology landscape and accelerate business growth.
contact us to extend our care 365 services
MADAN Tiramdasu
SENIOR DIRECTOR – ENTERPRISE APPLICATIONS, NEXER INDIA
madan.tiramdasu@nexergroup.com