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    NEXER GLOBAL
    CARE 365 – CARING FOR YOUR BUSINESS, 365 DAYS A YEAR

    A comprehensive microsoft d365 support

    know about our

    d365 support services

    Your business continuously encounters new challenges as customer expectations evolve and emerging technologies and markets transform the competitive landscape. Ensuring that Microsoft Dynamics 365 keeps pace with these changing demands can be complex and resource-intensive. Over time, systems can become outdated, performance gaps may appear, and internal teams often struggle to manage enhancements, compliance requirements, integrations, and ongoing support.

    CARE 365 is designed to remove that burden. We provide a comprehensive and flexible suite of services – ranging from proactive monitoring and issue resolution to performance optimization, upgrades, and strategic guidance.

    With CARE 365, you gain more than just technical assistance – you gain a dedicated partner focused on maximizing the value, stability, and long-term ROI of your Dynamics 365 ERP investment, while enabling your teams to stay focused on driving growth and innovation.

    comprehensive support, built around you

    incident management

    Reducing the business impact of unforeseen events and unexpected errors.

    service management

    Establishing a strong governance framework with structured reporting on SLAs, KPIs, and budget performance.

    change request management

    Handling change requests, including thorough testing and seamless deployments.

    system management

    Oversee your environment, backups, deployments, and performance monitoring to ensure stability and efficiency.

    problem request management

    Analysing incident trends, identifying root causes, and providing actionable recommendations for resolution.

    test management

    Implementing Microsoft One Version service updates, including comprehensive testing and quality assurance.

    release management

    Overseeing One Version updates, including assessing and managing their impact on your business operations.

    service request management

    Performing tasks on demand, such as assigning user roles, changing passwords, and training.

    flexible support

    care 365 tailored to your needs

    core

    The Core package provides a round-the-clock service desk with comprehensive incident management and reporting, release coordination, and dedicated support resources available during standard business hours – up to 50 hours each month. A named engagement manager conducts quarterly operational reviews to maintain alignment and drive continued success.

    advanced

    The Advanced package builds upon the Core offering with structured feature and test management, daily system performance and batch job monitoring (80 hours per month with up to 100% unused hours carried forward), enhanced governance oversight, and Power Platform enablement to support ongoing transformation.

    customized

    Partner with the Nexer team to design a bespoke CARE 365 support framework, purpose-built to align with your organization’s operational priorities and long-term objectives.

    core capabilities

    OUR SUPPORT MODEL

    support

    Rapid, dependable incident and problem management, supported by a team of 170+ Dynamics experts.

    optimize

    Service requests, change management, and automated testing designed to continuously enhance and evolve your solution.

    update

    Proactive One Version planning, in-depth feature evaluation, and coordinated release management across Microsoft and ISV solutions.

    prevent

    Continuous monitoring, health assessments, and performance diagnostics to identify and resolve issues before they impact your users.

    your business

    supported by care365

    CARE 365 provides a single, trusted partner to support, optimize, update, and secure your Dynamics 365 environment, whether you’re stabilizing after a complex implementation, expanding globally, or preparing for AI-driven transformation.

    You select the services that fit your needs, and we bring the expertise, governance, and insights required to keep your platform efficient, resilient, and future-ready.
    Looking for the right partner?

    Explore our top 5 tips for choosing the ideal Dynamics 365 support partner.

    discover our top 5 tips here

    Our other services

    ai & automation

    Leverage intelligent automation to streamline processes, boost efficiency, and drive smarter decision-making.

    D365 Implementation

    Implement D365 with Nexer’s proven solution first framework and ERP experts.

    D365 upgrade

    Make your move to a market-leading cloud-based Dynamics platform that offers the world’s first built-in AI Copilot.

    document management

    Centralize, organize, and securely manage your business documents for seamless access and compliance.

    testing services

    Ensure system reliability and performance with comprehensive testing that minimizes risk and maximizes quality.

    consulting services

    Gain strategic guidance and expert insights to optimize your technology landscape and accelerate business growth.

    contact us to extend our care 365 services

    MADAN Tiramdasu

    DIRECTOR, ENTERPRISE APPLICATIONS INDIA

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