Dynamics 365 Specialized Support
Manage your business with a single solution
Dynamics 365 expert support
Simplify your processes, make smarter decisions, and accelerate growth with Dynamics 365 Specialized Support – a comprehensive business management solution designed for small and medium-sized businesses.
Monthly Plan
Basic
USD 203.50 (single hour rate)
SLA, priority for initial response
– Urgent: 4 hours
– High: 24 hours
– Medium: 32 hours
– Low: 40 hours
• Digital channels of support
• Portal and email
Non-cumulative package of hours for the following month
TOTAL MONTHLY INVESTMENT:
USD 4,400 – 24 hours per month
Estimated annual investment:
USD 52,800
advanced
Hourly rate: USD 198.00 (single hour rate)
SLA, priority for initial response
– Urgent: 2 hours
– High: 16 hours
– Medium: 24 hours
– Low: 32 hours
• Digital service channels: Portal and email
• Cloud environment management
• On-demand training (8 hours)
*Consumed from the support package hours
• Customer success management
• Annual presentation on new Microsoft releases
50% of unused hours roll over to the following month
TOTAL MONTHLY INVESTMENT:
USD 8,640 – 48 hours per month
Estimated annual investment:
USD 103,680
Sophisticated
Hourly rate: USD 192.50 (single hour rate)
SLA, priority for initial response
– Urgent: 2 hours
– High: 8 hours
– Medium: 16 hours
– Low: 24 hours
• Digital service channels: Portal and email
• Cloud environment management
• On-demand training (16 hours)
* Consumed from the support hours package
• Customer success management + workshops
• Semestral presentation on new Microsoft releases
100% of the cumulative package hours for the following month
TOTAL MONTHLY INVESTMENT:
USD 11,200 – 64 hours per month
Estimated annual investment:
USD 134,400
* All taxes are already included in the prices presented.
* Hourly rates are adjusted annually.
Hourly Plan
20-Hour Package
Up to 20 hours of responsive support (USD 225.00/hour)
Hourly rate, USD 250.00
Validity of 6 months after contract signing
• Digital support channels, email, and phone
No SLA, priority will be handled according to the support team’s availability.
TOTAL MONTHLY INVESTMENT
20 hours with 6 months validity – USD 4,500.00
40-Hour Package
Up to 40 hours of responsive support (USD 217,50/hora)
Hourly rate, USD 240,00
Validity of 1 year months after contract signing
• Digital support channels, email, and phone
No SLA, priority will be handled according to the support team’s availability.
TOTAL MONTHLY INVESTMENT
40 hours with 1 years validity – USD 8.750,00
80-Hour Package
Up to 80 hours of responsive support (USD 210,00/hora)
Hourly rate, USD 230,00
Validity of1 years after contract signing
• Digital support channels, email, and phone
No SLA, priority will be handled according to the support team’s availability.
TOTAL MONTHLY INVESTMENT
80 hours with 1 years validity – USD 16.800,00
* All taxes are already included in the prices presented.
* Hourly rates are adjusted annually.
On-Demand Plan
Basic
• Responsive support occurrence
– Low complexity, up to 12 occurrences, or
– Medium/low complexity, up to 06 occurrences, or
– Medium complexity, up to 03 occurrences, or
– High complexity, up to 02 occurrences
• Digital service channels Portal, email
• Service performance reports
TOTAL MONTHLY INVESTMENT
USD 8,400
ESTIMATED ANNUAL VALUE:
USD 100,800
40-Hour Package
• Responsive support occurrence
– Low complexity, up to 15 occurrences, or
– Medium/low complexity, up to 07 occurrences, or
– Medium complexity, up to 03 occurrences, or
– High complexity, up to 02 occurrences
• Digital service channels Portal, email and telephone
• On-demand training consuming from the incident package
• Service analysis meetings
TOTAL MONTHLY INVESTMENT
USD 10,500
ESTIMATED ANNUAL VALUE:
USD 126,000
80-Hour Package
• Ocorrência de suporte responsivo
– Low complexity, up to 22 occurrences, or
– Medium/low complexity, up to 11 occurrences, or
– Medium complexity, up to 05 occurrences, or
– High complexity, up to 03 occurrences
• Digital service channels Portal, email and telephone
• On-demand training consuming from the incident package
• Service analysis meetings
Without SLA, priority will be handled according to the availability of the support team.
TOTAL MONTHLY INVESTMENT
USD 8.,00
ESTIMATED ANNUAL VALUE:
USD 100,800
* The accrued monthly balance carries over to the following month.
* All taxes are already included in the presented prices.
* Hourly rates are adjusted annually.
Talk to our team
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