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connected call center

deliver A high quality service

Do you have the tools to deliver high quality service? The pandemic has made us work from home and you now have multiple channels that your customers are coming from and your data is all over the place. The challenge call centers face today is getting an overview of all customer communication when working in different interfaces. How can this be solved?

benchmark study

customer experience

82% of companies says that customer experience benefits competitive advantage

NPS

Only 12% say their Net Promoter Score (NPS) is on advocate level

primary differentiator

58% of companies says customer experience is their primary differentiator

lack of information

73% and 3 out of 4 companies lack information of earlier interactions in their CRM solution

LEVERAGE YOUR MICROSOFT STRATEGY AND DIFFERENTIATE CUSTOMER EXPERIENCE WITH CONNECTED CALL CENTER

Our solution Connected call center will handle all your customer solutions in one channel. This solution will handle all your ingoing and outgoing communications in one signal interface with all your customer interactions in one place for you to be able to deliver better customer experience.

BENEFITS OF CONNECTED CALL CENTER

increased customer satisfaction

Increase first call resolution rates, reduce on-hold times and reduce agent turnover rate

LEVERAGE CURRENT MICROSOFT INVESTMENTS

Save costs on licensing and implementation, build on familiar tools, technology and a well-known user interface

INCREASE REVENUE

Increase Customer Retention rate and Customer Satisfaction as well as NPS/NKI

STOP WASTING TIME

Reduce average queue times, reduce % of unnecessary contacts and allow your agents to focus on the interactions that matters

GROW AND SCALE YOUR TEAM

Distributed work from anywhere and reduced headcount saves costs with operational efficiency.

case

PUTTING CUSTOMERS AND EMPLOYEES FIRST

The continued focus on digitalisation has helped 24Storage to achieve something unique in their sector. With digitalisation in every process— from customer sign-up to renting and maintaining storage units— the business is controlled from one central location in Stockholm.

hear what our customers say

anders långberg

CIO 24STORAGE

Together with Nexer, we have been able to increase the overall quality of our service and secure a future-proof and flexible solution, to cost-efficiently scale and adapt our call center to changing customer behavior.

Idevar junior

IT MANAGER ZURICH INSURANCE

The Dynamics 365 omnichannel solution is helping us organize all incoming communication from mobile, website chat and WhatsApp – in one single user interface. We are improving our level of service by increasing efficiency, reducing service times, and building loyalty by meeting our customers in their preferred channels.

christian nilsson

CUSTOMER SERVICE MANAGER ÖRESUNDSBRON

Together with Nexer, we are streamlining the agent experience with one unified Dynamics 365 interface, enhancing integrations to our various communication channels to achieve higher productivity, boost first touch resolution and increase service availability.

Get in touch

Are you ready to start something new? We got all the skills you need to make the future a promising one. Just send us a message and we’ll get back to you.

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