Design & Communication
Tech & Development
Strategy, Talent & Management
Do you have the tools to deliver high quality service? The pandemic has made us work from home and you now have multiple channels that your customers are coming from and your data is all over the place. The challenge call centers face today is getting an overview of all customer communication when working in different interfaces. How can this be solved?
82% of companies says that customer experience benefits competitive advantage
Only 12% say their Net Promoter Score (NPS) is on advocate level
58% of companies says customer experience is their primary differentiator
73% and 3 out of 4 companies lack information of earlier interactions in their CRM solution
Our solution Connected call center will handle all your customer solutions in one channel. This solution will handle all your ingoing and outgoing communications in one signal interface with all your customer interactions in one place for you to be able to deliver better customer experience.
Increase first call resolution rates, reduce on-hold times and reduce agent turnover rate
Save costs on licensing and implementation, build on familiar tools, technology and a well-known user interface
Increase Customer Retention rate and Customer Satisfaction as well as NPS/NKI
Reduce average queue times, reduce % of unnecessary contacts and allow your agents to focus on the interactions that matters
Distributed work from anywhere and reduced headcount saves costs with operational efficiency.
The continued focus on digitalisation has helped 24Storage to achieve something unique in their sector. With digitalisation in every process— from customer sign-up to renting and maintaining storage units— the business is controlled from one central location in Stockholm.
IT MANAGER ZURICH INSURANCE
“The Dynamics 365 omnichannel solution is helping us organize all incoming communication from mobile, website chat and WhatsApp – in one single user interface. We are improving our level of service by increasing efficiency, reducing service times, and building loyalty by meeting our customers in their preferred channels.“
CUSTOMER SERVICE MANAGER ÖRESUNDSBRON
“Together with Nexer, we are streamlining the agent experience with one unified Dynamics 365 interface, enhancing integrations to our various communication channels to achieve higher productivity, boost first touch resolution and increase service availability.“
Are you ready to start something new? We got all the skills you need to make the future a promising one. Just send us a message and we’ll get back to you.